Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Linlithgow
GPhC Registration No. 9012511
Last Updated: July 2026

Pharmacy Weight Loss Linlithgow is a GPhC registered online pharmacy weight loss clinic serving patients in Linlithgow and surrounding areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following personal information:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communication records: Any correspondence between you and our pharmacy team

2. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations
To process and dispense your prescriptions safely and accurately
To arrange delivery of your medication, which is dispatched within 1 working day once approved by our pharmacist
To communicate important updates regarding your treatment or order
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate clinical records and ensure patient safety

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. We will never use your data for unsolicited marketing without your explicit consent.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and user behaviour so we can improve our services
Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, relevant health information may be shared with prescribers or other healthcare professionals involved in your care
Delivery partners: Limited personal data such as your name and delivery address is shared with our courier service to fulfil your order
Payment processors: Secure payment data is handled by our third-party payment provider under strict data protection agreements
Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other authorities to comply with our legal obligations

All third parties we work with are contractually required to handle your data securely and in compliance with UK GDPR.

5. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Financial records are kept for six years in accordance with HMRC requirements. After these periods, data is securely deleted or anonymised.

6. Data Security

We take the security of your personal data seriously. Our systems use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information from unauthorised access, loss, or disclosure.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You also have the right to restrict or object to certain types of processing, and to request that your data be transferred in a portable format. To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Linlithgow
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and may be updated from time to time. Any significant changes will be communicated to you directly or published on our website.